Флудилка-3. Весенняя и солнечная.

Telephone Language



Here are some typical phrases that you can use in a telephone conversation.

Answering the phone	

•	Hello? (informal)

•	Thank you for calling Boyz Autobody. Jody speaking. How can I help you?

•	Doctor's office.

Introducing yourself	•

	Hey George. It's Lisa calling. (informal)

•	Hello, this is Julie Madison calling.

•	Hi, it's Gerry from the dentist's office here.

•	This is she.*

•	Speaking.*

*The person answering says this if the caller does not recognize their voice.

Asking to speak with someone	

•	Is Fred in? (informal)

•	Is Jackson there, please? (informal)

•	Can I talk to your sister? (informal)

•	May I speak with Mr. Green, please?

•	Would the doctor be in/available?

Connecting someone	

•	Just a sec. I'll get him. (informal)

•	Hang on one second. (informal)

•	Please hold and I'll put you through to his office.

•	One moment please.

•	All of our operators are busy at this time. 

Please hold for the next available person.

Making special requests	

•	Could you please repeat that?

•	Would you mind spelling that for me?

•	Could you speak up a little please?

•	Can you speak a little slower please. My English isn't very strong.

•	Can you call me back? I think we have a bad connection.

•	Can you please hold for a minute? I have another call.

Taking a message for someone	

•	Sammy's not in. Who's this? (informal)

•	I'm sorry, Lisa's not here at the moment. Can I ask who's calling?

•	I'm afraid he's stepped out. Would you like to leave a message?

•	He's on lunch right now.Who's calling please?

•	He's busy right now. Can you call again later?

•	I'll let him know you called.

•	I'll make sure she gets the message.

Leaving a message with someone	

•	Yes, can you tell him his wife called, please.

•	No, that's okay, I'll call back later.

•	Yes, it's James from CompInc. here. 

When do you expect her back in the office?

•	Thanks, could you ask him to call Brian when he gets in?

•	Do you have a pen handy. I don't think he has my number.

•	Thanks. My number is 222-3456, extension 12.

Confirming information	

•	Okay, I've got it all down.

•	Let me repeat that just to make sure.

•	Did you say 555 Charles St.?

•	You said your name was John, right?

•	I'll make sure he gets the message.

Listening to an answering machine	•

	Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you.

•	Hi, this is Elizabeth. 

I'm sorry I'm not available to take your call at this time. 

Leave me a message and I'll get back to you as soon as I can.

•	Thank you for calling Dr. Mindin's office. 

Our hours are 9am-5pm, Monday-Friday. 

Please call back during these hours, or leave a message after the tone. 

If this is an emergency please call the hospital at 333-7896.

Leaving a message on an answering machine	

•	Hey Mikako. It's Yuka. Call me! (informal)

•	Hello, this is Ricardo calling for Luke. 

Could you please return my call as soon as possible. 

My number is 334-5689. Thank you.

•	Hello Maxwell. This is Marina from the doctor's office calling. 

I just wanted to let you know that you're due for a check-up this month. 

Please give us a ring/buzz whenever it's convenient.

Finishing a conversation	

•	Well, I guess I better get going. Talk to you soon.

•	Thanks for calling. Bye for now.

•	I have to let you go now.

•	I have another call coming through. I better run.

•	I'm afraid that's my other line.

•	I'll talk to you again soon. Bye.